Terms of service

1The service

Takto analyses ERP and accounting data connected by the customer. It may also analyse documents and contracts that the customer chooses to upload. The service identifies possible leaks, risks, and opportunities, ranks them by estimated financial impact, and may provide reminders about identified dates or deadlines.

Takto does not provide legal, financial, tax, accounting, audit, or investment advice. A finding is analytical output, not professional advice or an instruction to enter, change, or end a transaction, contract, or relationship. Takto does not make decisions or act for the customer. An authorised person within the customer's organisation must review a finding before relying on it. The customer is responsible for obtaining qualified advice where a decision has legal, tax, or financial consequences.

2Business use

Takto is offered only to businesses and to people acting for a business. It is not a consumer service. Anyone accepting these terms for a customer confirms that they are authorised to bind that organisation.

3Accounts and security

The customer is responsible for keeping account credentials confidential, for activity under its accounts, and for limiting access to authorised people. Suspected account compromise must be reported promptly to hello@takto.se. We may suspend access when we reasonably believe this is necessary to protect the service, another customer, or data.

4Customer data

As between the customer and us, the customer owns the data it connects or uploads, including ERP and accounting data, documents, and contracts ("Customer Data"). We do not claim ownership of Customer Data. The customer grants us a limited, non-exclusive licence to host, copy, process, and analyse it only as needed to provide and improve the service for that customer, subject to these terms, the privacy notice, and the data processing agreement.

Takto separates information read from the customer's own systems from external signals, which may be less certain. Findings show this source and confidence boundary. When Customer Data contains personal data that we process for the customer, the customer is the controller and we are the processor under the data processing agreement.

We may use aggregated, non-identifying service information to improve operations or decide which integrations to build. We do not use a customer's identifiable or customer-specific commercial source data for general product decisions.

5Findings and confidence

Findings are estimates produced from data that may vary in quality and completeness. Each finding includes a confidence label. External data, third-party signals, and interpretations of unstructured text may be incomplete, outdated, or wrong. A figure in kronor is an estimate of possible impact, not a promise of savings, revenue, or another result.

The customer remains responsible for its decisions and actions. We do not promise that a finding will be accurate, complete, or suitable for a particular decision, or that using Takto will produce a specific financial result. Sections 12 and 13 also apply.

6Customer responsibilities

The customer is responsible for the data it connects or uploads, for having a lawful basis to share any personal data it contains, and for complying with confidentiality and contractual duties owed to others. Free-text answers should stay at company level and should not include personal data that the service does not need. The customer must use the service lawfully and have an appropriately authorised person verify a finding before acting on it.

7Fees and payment

Fees, billing periods, and subscription scope are stated in the order, selected plan, or another written agreement. Unless stated otherwise, fees exclude VAT and other applicable taxes, which the customer is responsible for paying. Invoices are payable within the period shown on them. We may charge late-payment interest under the Swedish Interest Act (räntelagen) and recover reasonable collection costs. We may change fees for a renewal period after giving reasonable notice.

8Term and termination

These terms apply while the customer has an account or active subscription. Either party may terminate as stated in the applicable order. Either party may also terminate for a material breach that is not remedied within a reasonable period after written notice. We may suspend or terminate access without notice when required by law or when continued access creates a material security or legal risk.

Access ends on termination. The data processing agreement governs the return or deletion of personal data processed for the customer. Other Customer Data is returned or deleted as agreed. Sections that need to continue by their nature, including sections 4, 10, 11, 13, 15, and 17, survive termination.

9Availability and support

We aim to keep Takto available and provide reasonable support. Unless the parties sign a separate service level agreement, no availability level is guaranteed. We may perform maintenance and change, suspend, or remove features. Where practical, we will limit disruption and give notice of a material change.

10Intellectual property

We and our licensors own the Takto platform, including its software, models, methods, scoring, playbooks, interfaces, documentation, and improvements. The customer receives only the right to use the service during its subscription. The customer keeps ownership of Customer Data. If the customer sends feedback or suggestions, it gives us a perpetual, royalty-free right to use them to improve the service.

11Confidentiality

Each party may receive confidential information from the other. It may use that information only to perform under these terms and must protect it with at least reasonable care. Disclosure is limited to personnel and subcontractors who need the information and are bound by comparable duties, or where the law requires disclosure. These duties do not cover information that becomes public without the receiving party's fault, was already lawfully known to it, or was independently developed.

12Warranties

To the extent permitted by law, Takto is provided "as is" and "as available". We exclude all express, implied, and statutory warranties, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not promise uninterrupted or error-free service, complete or accurate findings, or any particular saving or result. This does not limit any warranty or right that mandatory law does not allow us to exclude.

13Liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, or consequential loss, or for loss of profit, anticipated savings, revenue, business, goodwill, or data, whether or not the loss was foreseeable.

To the extent permitted by law, our total liability arising from the service and these terms is limited to the fees the customer paid for the service during the three months before the event that caused the claim. This limit does not apply where liability cannot be limited under mandatory law, including liability for gross negligence, wilful misconduct, death, or personal injury caused by negligence.

14Data protection

Our privacy notice explains how we use personal data for which we are the controller, such as business contact details. When we process personal data in Customer Data under the customer's instructions, the parties must first complete a data processing agreement that identifies the Customer, production Subprocessors, transfer details, and applicable security measures. The completed agreement forms part of the Main Agreement and takes priority if the two conflict about that processing. The public DPA form does not take effect until it has been completed and incorporated into an order or signed separately.

15Security

We use technical and organisational measures appropriate to the risk of the processing. The applicable measures and subprocessors are documented before we process production Customer Data. Our current position and product-hosting boundary are described on the security and trust page and in the data processing agreement. No transmission or storage method is completely secure. The customer is responsible for its own connected systems, account access, and credentials.

16Changes to these terms

We may update these terms as the service develops. We will take reasonable steps to notify customers before a material change takes effect, for example by email or in the product. The date above identifies the current version. Continued use after a change takes effect means the customer accepts the updated terms.

17Governing law and disputes

Swedish law governs these terms. The Swedish general courts have jurisdiction over disputes arising from them, with Stockholm District Court (Stockholms tingsrätt) as the court of first instance.

18Contact

Send questions about these terms to hello@takto.se.